What is your Booking & Cancellation/ No Show Fee policy?

When booking your appointment, your payment card details are required to secure your booking. Please note: there is no charge to your card on initial booking, but please read our Cancellation/No Show fee policy below.

24 hours notice before your appointment is required for cancellation/rescheduling of appointments to avoid a cancellation/no show fee.

Cancellation within the 24 hour notice period or not showing to your appointment will incur a cancellation fee of up to 50% of appointment. This will be charged to your card and you will  be sent a notification. If you are using a Gift Voucher up to 50% of your voucher amount will be voided.


When should I arrive for my appointment

We highly recommend arriving 15 minutes prior to your appointment to fill in Client Info/Consent form

What happens if I am late for my appointment?

Being on time for your appointment is important for you. If you are late arriving your appointment will be shortened and still finish on time.  A shortened appointment = less lash/treatment time for you. The shortened appointment will still be charged at the full appointment price. We will extend the same courtesy. If we are running behind, you will receive notification. So let’s help each other to stay on time.

Please allow yourself extra time for parking and peak time traffic conditions.

How should I prepare for my appointment?

Please turn your mobile to silent for your appointment.

No answering of calls or texts during the appointment. Take some time for you to relax and recharge.

For lashes, please turn up with clean makeup free eyes; this includes foundation on eyelids and under eye plus eyeliner top and bottom.

If you are arriving with makeup for a lash appointment, then please arrive 15 mins earlier to cleanse your lashes. Cleanser will be provided. If we have to do this in your appointment it means shorter lashing time.


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105b Melbourne St, East Maitland NSW 2323



0412 478 338